1. Cancellation of Club Rentals
We understand that travel plans can change. For club rentals, our cancellation policy is as follows:
- Up to 48 hours before delivery: Full refund of any deposit or prepayment made, with no cancellation fees.
- Less than 48 hours before delivery: A cancellation fee equivalent to one day of rental rate per set will be withheld. The remaining balance will be refunded.
- No-show or Cancellation on Delivery Day: No refund will be issued if the clubs are dispatched and delivered to your accommodation and you fail to collect them.
2. Cancellation of Green Fees
Green fees bookings are subject to the specific cancellation policies of each partner golf course. In general:
- Cancellations requested more than 7 days prior to the play date are eligible for a full refund (minus credit card processing fees, if applicable).
- Cancellations requested between 7 days and 72 hours are subject to the club's approval. Raincheck vouchers may be issued instead of a cash refund.
- Cancellations requested less than 72 hours prior or no-shows are generally non-refundable.
3. Bad Weather and Course Closures
If a golf course is officially closed due to adverse weather conditions (flooding, high wind warnings) on your booked date, we will first attempt to reschedule your tee time. If rescheduling is not possible, we will issue a full refund for that specific green fee.
4. Refund Method
Approved refunds will be processed using the original method of payment (credit card, bank transfer, or online gateway) within 5 to 10 business days of the approved request.
5. Contact for Cancellation Requests
All modification or cancellation requests must be sent in writing via email to reservations@primegolfers.com or via WhatsApp to our rental support line at +34 623 92 70 51. Please include your Booking Reference Number.
